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Right to Return and Policies


Immagini S.r.l. grants the right to rescind the purchase contract, referring to D.lg. 22/05/1999, n. 185 "Implementation of Directive 97/7 / EC on the protection of consumers in respect of distance contracts", as amended.

The withdrawal may be exercised by the customer without giving any reason and without incurring any cost if not for the shipment of the goods to be returned.


The return right is exercised:


by sending a demand for recess by registered letter to be sent to Immagini Srl based in Rome IT, Via Cola di Rienzo 195-00192, within 14 working days from receipt of goods. The notice may also be sent via email to the address on condition that it is confirmed by registered letter within 48 hours after sending the email.

The goods must be returned to Immagini Srl undamaged, in undisturbed conditions, complete with the original packaging, at the customer's cost, not later than 14 days after the notice of recess. Immagini S.r.l. will return the sums paid (include the cost of first shipment) within a maximum of 14 days from the date of return of delivery notes to Immagini Srl via bank transfer. The costs and risks associated with product returns will be charged to the customer.

The right of recess does not apply to the provision of goods made to specifications or clearly personalized. It specifies that legislation provides that the right of recess is exercised only by individuals (consumers) acting for purposes that are unrelated to his business. The right of recess, then, can NOT be exercised by legal entities and companies acting for purposes related to a business.


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